Returns & Exchanges

At iTokri, we celebrate Indian craftsmanship and want you to love your purchase; if you are not entirely satisfied, we offer a hassle-free 15-day return and exchange policy. We ensure a seamless process to protect the interests of our global community of artisans and customers alike.

Return Process

• 1.
  Initiate Request

  Visit our returns portal or email our support team with your order ID and images of the product within 15 days of delivery.

• 2.
  Quality Check

  Ensure the item is unused, unwashed, and has all original tags intact; our team will review your request and approve the pickup.

• 3.
  Reverse Pickup

  Once approved, we will arrange a free reverse pickup from your address; please pack the product securely in its original packaging.

• 4.
  Refund or Exchange

  After the item reaches our warehouse and passes inspection, we will process your refund to the original payment method or ship your exchange item within 7 business days.